CEFALY Technology SPRL offers a satisfaction guarantee on the CEFALY device and products purchased from cefaly.us or CEFALY US, Inc.
We stand behind the quality of CEFALY products, and hope you are happy with the device. If you are not satisfied with the product you may return it within 60 calendar days of your product delivery date.
If you are considering a return because you are unhappy with the results, please understand that everyone responds to treatment differently. It may take a few weeks of consistent use, following the directions for use detailed in the user manual, before you feel an improvement. If you have any questions, CEFALY’s Customer Service team is happy to help.
If you still wish to return the product please follow the steps below:
Step 1: Pack it up
If returning a CEFALY device, package the following items inside a small box or shipping envelope:
The CEFALY device and all accessories, including the zipper storage case, instruction manual, power adapter & cable. Please be sure to include your order number with your return.
If returning an Electrode three (3) pack, package the Electrode kit/packet inside a small box or shipping envelope.
CEFALY only accepts unopened and unused Electrode kits/packets. All three individual Electrodes must still be sealed within the original clear cellophane bag.
Step 2: Send it back
Residents of the United States, should ship the product to:
PFS - Shelby
4638 Shelby Drive
Memphis, TN 38118
Please note the following regarding your return:
To be eligible for a refund, the device and accessories must be in the same condition they were received and in the original packaging. We reserve the right to decline your return if any items have been damaged, modified, or have been in contact with any liquids. If there are any missing parts you will not receive a refund.
There is no restocking fee, but you are responsible for paying the return shipping. Also, there is no refund for your original shipping fees.
We recommend the use of a delivery service that provides package tracking information.
Please allow 14 business days after we receive your return for your refund to post to your original payment account.
Need additional help?
Call us at (203) 309-5670 or email us at firstname.lastname@example.org
Last update: March 23rd, 2020