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Frequently Asked Questions

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Cefaly is an FDA-cleared medical device for the treatment of migraine headaches. It is a non-invasive, drug-free approach to help relieve migraine pain and decrease the number of migraine days. In technical terms, it is an external trigeminal nerve stimulator, which is a non-invasive device placed on the forehead to stimulate and desensitize the trigeminal nerve.

Cefaly is clinically proven. Cefaly has 20+ years of research proving its safety and effectiveness.

Cefaly is available over the counter. You don’t need a prescription to buy it.

Cefaly is built to last. It’s a durable medical device with a 3-year limited warranty. 

Cefaly has a low cost per use. Many other neuromodulation devices require ongoing prescription refills, replacement, or subscription fees. With Cefaly, your only ongoing cost is replacement electrodes, and each electrode can be used many times.

Cefaly is indicated to be used for: 

1. The acute treatment of migraine with or without aura in patients 18 years of age or older. 

2. The preventative treatment of migraine in patients 18 years of age or older.

Do not use Cefaly if you: 

  1. Have metallic or electronic devices implanted in the head 
  2. Are suffering from pain of unknown origin or 
  3. Have a cardiac pacemaker or an implanted or wearable defibrillator.

If you are, could be, or may possibly become pregnant, you should ask your doctor before using Cefaly.

All clinical trials regarding the efficacy and safety of Cefaly have been performed on adults (ages 18-65 years old). There are currently no trial results or data specific to use in individuals under the age of 18 or over the age of 65.

Consult a doctor before use if:

  • You are under 18 years of age.
  • You are over 65 years of age.
  • You are pregnant or may become pregnant.
  • You suspect or know that you have heart problems.
  • You had a recent head injury.
  • You have ever suffered a seizure.
  • You have never been diagnosed with a migraine by a health professional.
  • You have a headache that is different from your usual migraines.
  • You have the worst headache of your life.
  • You have fever or a stiff neck.
  • You have a headache that began after a head injury, exertion, coughing, or bending.
  • You experienced your first headache after the age of 50 years.
  • You have a migraine so severe as to require bed rest.

Cefaly has few side effects, which have been demonstrated through clinical trials to be minor and fully reversible with cessation of device use. 

If you experience any serious side effects, or if any side effects persist for more than a few days, stop use of Cefaly and consult your healthcare provider or seek immediate medical attention. 

Common 

  • Sleepiness – Sleepiness is a common side effect after Cefaly treatments. This means that Cefaly cannot be used when driving, or when operating machinery, or during any activity that can put you at risk of injury. Approximately 0.5% of subjects reported sleepiness during the Cefaly session. 
  • Headache After a Session – Approximately 0.5% of subjects reported a headache after a session of preventative treatment (Program 2 – Prevent Treatment). 

Uncommon 

  • Forehead Skin Redness – At the end of the session, the skin on the forehead under the electrode may occasionally appear blotchy. This effect is caused by increased local blood flow to the skin. This redness may persist for several minutes. Usually, it disappears within 15 minutes. Approximately 0.2% of subjects reported reversible forehead skin redness.  
  • Nausea – Rare occurrence of nausea during a session of acute treatment (Program 1 – Acute Treatment) has been reported in the clinical trials. 

Rare 

  • Forehead Skin Allergy – In rare cases an allergy to the electrode gel can arise. A temporary rash develops on the forehead. If this should occur, stop using Cefaly and contact your doctor or the manufacturer, Cefaly Technology. The skin rash will gradually disappear within a few days. The use of an anti-inflammatory cream can accelerate the disappearance of the rash. Less than 1 out of 1000 subjects reported an allergic skin reaction.

Allodynia is a condition involving increased sensitivity to touch. People with allodynia may perceive painful sensations from objects or items that do not typically cause pain. Allodynia can affect your tolerance of nerve stimulation treatments.

If you experience allodynia, you should discuss these symptoms with your healthcare provider before starting Cefaly treatments. We recommend people with allodynia learn how to stabilize the treatment intensity before using the Cefaly device.

Cefaly is only designed for the forehead. Do not use the device on your neck, chest, or any other part of your body.

Do not use Cefaly on open wounds, over swollen, infected or inflamed areas or any skin eruptions. Do not apply over or close to cancerous lesions (skin abnormalities that could be cancer).

Do not use Cefaly in the presence of electronic monitoring equipment (e.g., cardiac monitors, electrocardiogram [ECG] alarms). 

Do not allow the device to become wet (such as use in bath or shower).

While drowsiness may occur, we do not recommend that you use your device while sleeping.

Do not use while driving or operating machinery. Do not use during any activity that can put you at risk of injury. 

Cefaly is a therapeutic device that should be used while in a relaxed state. For optimal results, don’t move around during a Cefaly treatment. We recommend using Cefaly while lying down or reclining, with the head tilted back.

At the airport, your Cefaly device can go through the x-ray machine and also baggage check. Many customers fly with their Cefaly and some even treat with Cefaly in flight.

The trigeminal nerve — the primary nerve involved in migraine pain — is located under the skin of your forehead. The Cefaly device stimulates the endings of this nerve via an electrode positioned on the forehead between the eyebrows. Once the electrode has been placed on your forehead, the device magnetically secures to the electrode, establishes a connection, and begins to send tiny electrical impulses through the top branch into the trigeminal nerve.

Visit our Quick Start Guide page here for a basic guide, helpful videos, tips and other resources.

For one-on-one assistance using your Cefaly, schedule a free call with a Cefaly Coach.

The Prevent treatment program is meant for daily preventative treatment and is activated by pressing your device button twice, with a pause in between. You’ll press the button once and see aqua — then press it again and see purple. If you have the CEFALY Connected, you can select and start treatment in the app.

When using the Prevent migraine treatment program, you will observe the following:

  • You will hear two beeps to indicate your Prevent program selection.
  • For the CEFALY DUAL, the green indicator light flashes twice throughout the Prevent  program. It may take several seconds for flashing to begin.
  • For the CEFALY Enhanced and Connected, there will be two intermittent purple flashes of light to indicate the Prevent  treatment mode. It may take several seconds for flashing to begin. 

Remember to stabilize the treatment intensity at a level that’s noticeable and comfortable. For best results, the 20-minute Prevent treatment should be used daily.

Yes. To effectively reduce migraine frequency, the 20-minute Prevent treatment should be used every day. Occasional use of the Prevent mode may not be effective. 

Allow at least two to three months to see results. Cefaly works by gradually desensitizing the trigeminal nerve, so consistent daily use is key. If you notice even a small change in your migraine frequency, that means you’re responding to treatment. Keep going, and use the Cefaly app to track your progress.

Acute is a 60-minute program designed to treat migraine attacks when they begin, to stop or relieve your migraine pain. Begin an Acute treatment by pressing your device button once. You’ll see an aqua indicator light. If you have the CEFALY Connected, you can select and start treatment in the app.

When using the Acute migraine treatment program, you will observe the following:

  • You will hear a single beep to indicate your Acute program selection.
  • For the CEFALY DUAL, a green indicator light will flash once throughout the program to indicate Acute treatment mode. It may take several seconds for flashing to begin.
  • For the CEFALY Enhanced and Connected, there will be one intermittent turquoise flash of light to indicate Acute treatment mode. It may take several seconds for flashing to begin.

For best results, start Acute therapy at the earliest sign of a migraine, even if you’re not yet experiencing headache pain. If you have migraine with aura, you can start Acute treatment when the aura first presents.

Cefaly treatment may feel like a gentle tingling, prickling, or vibrating. Using your Cefaly should never feel uncomfortable or painful. 

You’re always in control of your treatment intensity. You do not have to use Cefaly at maximum intensity to see treatment benefits.

 During treatment, the stimulation will get stronger for the first 14 minutes of the session, until it reaches the maximum level. When you definitely notice the feeling, but it still feels comfortable, press the Cefaly device button or press STABILIZE in the Cefaly app. The stimulation will not get any stronger.

If treatment feels too weak, press + in the app to increase the intensity by about 1%.

If treatment feels too strong, press STOP in the app. Or twist the device, then pull it away from your forehead. Then, restart your session.

If your eyebrow or eyelid twitches for 3 minutes or more, the electrode might be in the wrong place. Stop treatment, and try moving the electrode up slightly. Then, restart treatment.

You’re always in control of your treatment. You do not have to use Cefaly at maximum intensity to see treatment benefits. Use Cefaly at an intensity level that allows you to complete the entire Acute or Prevent  treatment.

You should use Cefaly at an intensity where you feel a strong vibration or stimulation sensation that is not painful. 

During treatment, the stimulation will get stronger for the first 14 minutes of the session, until it reaches the maximum level. When you definitely notice the feeling, but it still feels comfortable, press the Cefaly button or press STABILIZE in the Cefaly app. The stimulation will not get any stronger.

If treatment feels too weak, press + in the app to increase the intensity by about 1%.

If treatment feels too strong, press STOP in the app. Or twist the device, then pull it away from your forehead. Then, restart your session.

Rapidly increasing the treatment intensity is recommended only for experienced Cefaly users who are accustomed to a higher stimulation intensity. 

To increase the intensity, press and hold the device button anytime during the first 14 minutes of a session. When you release the button, the intensity will stabilize and remain constant. Should you press and hold the button again, the intensity will increase again. The maximum intensity is reached after pressing and holding the button for 30 consecutive seconds at the onset of your session. You can also press + in the app to increase the intensity by about 1%.

When you’re using the 60-minute Acute treatment, you should feel pain relief after 1-2 sessions. For the best results, start the Acute program at the very earliest sign of a migraine attack. 

When using the 20-minute Prevent treatment, allow at least two to three months to see results. Cefaly works by gradually stimulating and desensitizing the trigeminal nerve, so consistent daily use is key.

If you experience even a modest improvement in your symptoms in the first weeks, this means your migraine is responding to the Cefaly treatment. Keep using your Cefaly consistently, and you should experience less frequent migraine attacks.

With proper care, electrodes can be reused. The number of uses varies based on skin prep, proper storage and activity level while using the device.

Cleanse and dry your skin before every Cefaly treatment. This will help ensure the electrode attaches securely to your forehead. Use soap and water to wash between and above your eyebrows, and then dry thoroughly. The use of makeup-removing products, moisturizing facial cleansers, and alcohol/alcohol wipes are NOT recommended as a substitute for soap and water. Use of any of these products may reduce the lifespan of the electrodes.  

Once the session ends, the electrode should be placed back onto its transparent plastic backing sheet and stored inside the resealable electrode storage bag.

Do not leave the electrode exposed and unpackaged, especially in a dry place. It will dehydrate and will no longer function as designed.

Throw your electrode away and get a one if:

  • You notice the electrode gel is dried out, dirty, cracked, or clumping
  • The electrode curls up at the edges when you apply it to your skin, or it doesn’t stay in place during treatment 
  • You notice the stimulation feels different or causes any discomfort

Sign into your account to manage your subscription. Go to “Manage Subscription” to change your next shipment date or cancel at any time.

A fully charged battery will last for about 5-7 hours of treatment, depending on the Cefaly model you have and the program and intensity used.

If the CEFALY DUAL emits a long beep when you press the button, this means the battery charge is too low. 

If the CEFALY Enhanced or CEFALY Connected emits a long beep, or shows a yellow LED color, this means the battery charge is too low.

When you pair CEFALY Connected with the Cefaly app, you’ll see the current battery level and get a notification when it’s at 20%. 

There is no contraindication for using Cefaly with Botox injections. If you are interested in Cefaly treatments and Botox injections, we recommend that you discuss both therapies with your healthcare provider. 

If you already receive Botox injections for chronic migraine, we recommend waiting 48-72 hours after an injection before placing a Cefaly electrode and starting Cefaly treatments.

If you are new to both Cefaly and Botox treatments, we recommend starting one therapy at a time and waiting at least three months before beginning the other treatment.

 

The Cefaly app is the free companion app for CEFALY Connected. Pair your Cefaly device to easily select, adjust, and monitor your Acute or Prevent sessions in real time. Get actionable insights by tracking treatments, symptoms and health data. Generate personalized migraine reports to share with your healthcare provider.

When you first download the Cefaly app, you will be asked to either sign in or create an account. If you are new to the app, choose how you want to create an account: sign up with email, or sign in with Google or your Apple ID. 

First, create and sign into your account.

  • Start pairing: Open the app and tap the device status bar on the home screen.
  • Wake your device: Press the button on your Cefaly. The light will blink dark blue.
  • Enter your PIN: When prompted, enter the 6-digit code found under the magnets on the back of your Cefaly. (The app will save this for future sessions.)
  • Confirm: Once connected, your Cefaly will beep and show a solid dark blue light.

Tracking is about learning your migraine rhythms, so you can strengthen your prevention routine. By logging treatments and attacks, you’ll uncover your average intensity, duration, and specific triggers, creating a personalized report you can share with your doctor to guide your care plan.

If you already track your health data with Garmin, Fitbit, Oura, Apple Health, Google Health, or another supported platform, you can securely add your activity and sleep data to the Cefaly app.
This can help you learn how lifestyle factors affect migraine. For some people, migraine is triggered by irregular sleep schedules, or getting too much or not enough sleep. Some people also find that regular exercise helps migraine.

For help using the app, contact Customer Support or schedule a free Cefaly Coach call.

If you have feedback or suggestions for improving the Cefaly app, please contact us at info@cefaly.us. We’d love to hear from you! 

No. Cefaly is cleared by the FDA for over-the-counter (OTC) use in the U.S. Globally, Cefaly is available OTC to individuals diagnosed by a physician with migraine.

We’re actively working with insurance payors to expand coverage for our migraine treatment devices in the U.S. Cefaly does not currently have contracts with commercial insurance company payors, Medicaid, or Medicare. However, you may be able to submit a claim for potential reimbursement using Cefaly’s HCPCS code: E0733.  

Coverage and reimbursement depend on your individual insurance provider and plan. For more information on how to file a insurance claim for Cefaly, please see the Insurance section of the FAQ.

Other payment options: If you have an HSA/FSA account, you can use it to purchase the Cefaly device and/or electrodes. (Both are approved HSA/FSA expenses.) In the U.S., we also offer flexible payment plans through Affirm and PayPal Credit — just select your preferred option at checkout.

If you are a veteran, Cefaly is covered through the VA healthcare system. Please visit your VA healthcare provider for more information.

Questions? Just reach out to our Customer Support team. We’re here to help!

In the U.S., Cefaly and electrodes are HSA/FSA approved expenses. Your purchase may be reimbursed through your Health Savings Account or Flexible Spending Account. Please check with your administrator for more details.

In the U.S., Cefaly is covered through the VA healthcare system. Visit our Veterans page or speak with your VA healthcare provider for more information.

Your Cefaly is protected by a three-year limited warranty from the original purchase date when bought directly from www.cefaly.com or an authorized retailer, provided you register your device on cefaly.com.

This warranty covers defects in manufacture and workmanship when used as directed, but excludes electrodes, charging cables, and accessories. Please retain your invoice or sales receipt as proof of purchase.

This warranty does not cover damage caused by misuse, abuse, contact with liquids, accidents, loss, unauthorized accessories, alterations, improper installation, unauthorized repairs, improper use of electrical supply, drops, lack of maintenance, transportation damage, theft, neglect, vandalism, environmental conditions, or other conditions beyond our control. Learn more about our warranty.

We stand behind the quality of our products. CEFALY Technology offers a satisfaction guarantee—if you are not satisfied, you may return the product within 90 calendar days of delivery for a refund.

Please note that individual responses to treatment vary. When using the 20-minute Prevent treatment, allow at least two to three months to see results.

If you have any questions, please contact our Customer Service team. Learn more about our Return Policy.

If you prefer to pay over time, we offer two options in the U.S.: PayPal Credit for purchases of $99 or more, and 3-, 6-, or 12-month financing through Affirm (a down payment may be required and terms vary by purchase amount). Affirm loans are made by Cross Riverbank, Member FDIC. Visit affirm.com/help for more details.

Please note that neither PayPal Credit nor Affirm can be used for orders that include an electrode subscription. To finance both your device and subscription, please create separate orders.

Globally, we accept credit cards (Visa, Mastercard, or American Express), PayPal, Apple Pay, Microsoft Pay, and Google Pay. In the U.S., we also offer financing through Affirm and PayPal Credit. In the Netherlands, we also accept iDEAL.

In the U.S., the average delivery time is 7 to 14 business days for both devices and electrodes.

CEFALY Technology is a Belgian company. Some U.S. credit card companies may charge an international or foreign exchange fee, which is collected by your bank—not by Cefaly Technology.

In the U.S., devices and electrodes are shipped via FedEx; in Canada, devices via UPS and electrodes via Canada Post; in the EU, devices via FedEx or DHL and electrodes via Belgium Post. We recommend using an address where someone will be available to receive your order.

For devices not purchased on cefaly.com, please contact the retailer for their return policy and procedure. We can assist with the three-year limited warranty if you have registered your device.

In the U.S., call us at 1.844.475.7100 (9:00 AM to 10:00 PM ET, Monday – Friday, and 10:00 AM to 4:00 PM ET, Saturday – Sunday). You can also email us at info@cefaly.us.

You can also schedule a free session with a Cefaly Coach for one-on-one assistance.

In Canada, call us at 1.844.475.7100 (9:00 AM to 10:00 PM ET, Monday – Friday, and 10:00 AM to 4:00 PM ET, Saturday – Sunday). You can also email us at cs@cefaly.com.

Outside of North America, please email us at info@cefaly.com.

For medical or treatment-related questions, please contact our Medical Affairs team by email. If you are in North America, email NAmedical.cefaly.us; if you are outside North America, email GLmedical@cefaly.com.

To get started with your new Cefaly device, visit our Get Started page. There you’ll find videos, a quick start guide, helpful articles, and FAQs.

You can also schedule a free session with a Cefaly Coach for one-on-one assistance

If you have specific issues or medical questions about Cefaly, please contact Cefaly Medical Affairs at NAmedical@cefaly.us if you’re in North America, or GLmedical@cefaly.com if you’re outside North America.

This indicates that the battery needs to be charged. Please charge your device for at least 4
hours for a full charge.

Possible causes:

• Your electrode may not be adhering well to your forehead.
• Your Cefaly may not be properly secured to the electrode.
• The battery charge is too low.

Solutions:

• Cleanse your skin with soap and water, dry thoroughly, reposition the
electrode, reattach the Cefaly, and try again. Ensure the electrode is applied
evenly, smoothing it down with your fingers to eliminate air pockets.
• Use a mirror to verify that the magnetic contacts between the device and
electrode are properly aligned.
• Recharge the battery for at least 4 hours.

Possible causes:

  • The electrode may not be adhering well to your forehead.
  • The Cefaly may not be properly secured to the electrode.
  • You might be desensitized to the lower-strength pulses at the beginning of a
    session.
  • You may have accidentally pressed the button to stabilize at a low intensity,
    preventing further increase.

Solutions:

  • Cleanse your skin with soap and water, dry thoroughly, reposition the electrode,
    reattach the device, and try again.
  • Use a mirror to ensure proper positioning so the magnetic contacts align correctly.
  • Wait 2-3 minutes to allow the intensity to increase naturally as you acclimate to the
    sensation. Press the device button once or use the Cefaly app to stabilize the
    intensity at a level that’s noticeable and comfortable.
  • if needed, after 4 minutes, press and hold the device button or use the app to
    manually ramp up the intensity until it reaches your desired level.

Possible causes:

  • It takes time to adjust to the sensation of using Cefaly. When new to the device,
    avoid using it at maximum intensity. You do not have to use Cefaly at maximum
    intensity to see treatment benefits

 

Solutions:

  • Adjust the treatment intensity so it feels good to you. You should feel a strong
    vibration or stimulation sensation that is comfortable, never painful. Use Cefaly at
    an intensity level that allows you to complete the entire Acute or Prevent treatment.
  • During the first 14 minutes of a session, use the Cefaly app (with CEFALY
    Connected) or press the device button once to stabilize the intensity at your
    preferred level. Press + in the app or press the device button again to increase the
    intensity by about 1%. If the stimulation is too strong, twist the device and pull it
    away from the electrode, then restart your session.

Possible causes:

  • You might have become desensitized to the lower-strength pulses at the start of a
    session.

Solutions:

  • Press and hold the device button during the first 14 minutes to ramp up the intensity
    to your desired level. Release the button to stabilize the intensity at that new level.
    You can repeat this until the maximum intensity is reached (after 30 consecutive
    seconds of holding the button). Increase only to a tolerable level.
  • You can also use the Cefaly app to increase the stimulation (with CEFALY
    Connected).

Possible causes:

  • Often, the skin on your forehead may become reddened where the electrode was
    applied, because of increased blood flow in the area during treatment.
  • Persistent redness may indicate an allergy to the acrylate in the electrode adhesive.

Solutions:

  • Some redness is common and usually harmless. Wait a few minutes to see if it goes
    away.
  • In rare cases, you may experience blistering, burning, itching, or swelling because
    of an acrylate allergy. If this happens. stop using Cefaly and gently wash the area
    with soap and water. The rash should fade within a few days and may improve with
    an anti-inflammatory cream. If the condition persists, consult your healthcare
    provider and contact CEFALY Technology about hypoallergenic electrodes.

Possible causes:

  • These symptoms may indicate an uncommon side effect of using Cefaly.

Solutions:

  • If you experience any of these symptoms persistently during or after sessions for
    more than a few weeks, stop using the device and consult your healthcare provider.

Possible causes:

  •  The battery may not be sufficiently charged.
  • The electrode may not be adhering well to your forehead.
  • The device may not be properly secured to the electrode.

 

Solutions:

  • Use the micro-USB cable, charging dock, and adapter (if applicable) to charge your
    Cefaly for at least 4 hours. For first-time use, ensure the device is fully charged.
  • Cleanse your skin with soap and water, dry thoroughly, reposition the electrode,
    reattach the device, and try again. Make sure the electrode is evenly applied and the
    magnetic contacts are aligned

The connection between the device and your skin has been lost. Reattach the device, and
make sure you lie back or recline during treatment. If the electrode is not sticking well to
your forehead, get a new electrode and attach it to clean, dry skin.

If you experience blurry vision in one or both eyes during treatment, stop the session
immediately and contact your healthcare provider. Although this is rarely reported, do not
resume treatment until you have consulted a professional. Additionally, contact our
medical department at NAmedical@cefaly.us if you’re in North America, or GLmedical@cefaly.com if you’re outside North America.

Cefaly clinical trials have shown that side effects are generally minor and fully reversible. If
you experience any side effects, discontinue use and consult your healthcare provider. You
may also contact our Medical Affairs team at NAmedical@cefaly.us (North America) or GLmedical@cefaly.com (outside North America) for further guidance

If you use Cefaly regularly, you may eventually perceive the stimulation as less intense.
This is normal and does not indicate a defect. Over time, your nerves may become
accustomed to the stimulation. For some, this process may take weeks, months, or years,
while for others the intensity remains unchanged. If your device has been properly
maintained, rest assured it is working as intended.

Clean all sides of your device, power adapter, charging dock, and cable with a soft cloth
and an alcohol-based cleaning product. Allow them to dry completely before use. Do not
submerge the device or its components in water.

Cefaly is actively working with U.S. insurance payors to expand coverage for our migraine treatment devices. Cefaly does not currently have contracts with commercial insurance company payors, Medicaid, or Medicare. However, you may be able to submit a claim for potential reimbursement using Cefaly’s HCPCS code: E0733. Coverage and reimbursement depend on your individual insurance provider and plan.

Other payment options: If you have an HSA/FSA account, you can use it to purchase the Cefaly device and/or electrodes. (Both are approved HSA/FSA expenses.) We also offer flexible payment plans through Affirm and PayPal Credit — just select your preferred option at checkout.

If you are a U.S. veteran, Cefaly is covered through the VA healthcare system. Please visit your VA healthcare provider for more information.

Questions? Just reach out to our Patient Care team. We’re here to help!

We’re currently working with insurers to determine if electrodes can be covered. In the meantime, we recommend paying out of pocket and signing up for auto-delivery, which gives you free shipping and a 5% discount on every electrode order. Learn more and start your subscription

The best way to find out is to contact your insurer directly and ask: “Does my plan cover durable medical equipment (DME) under HCPCS Code E0733?”

If the answer is yes, then ask what documents you’ll need to submit a claim, such as a Letter of Medical Necessity from your doctor and the original receipt for your Cefaly purchase.

It’s important to know that filing an insurance claim for Cefaly may not result in reimbursement. Insurance coverage and reimbursement depend on your individual insurance provider and plan. Here’s the process for submitting a claim:

Step 1: Contact your insurance provider.

Before submitting a claim, call your insurance company and ask:

  • Does my plan cover durable medical equipment (DME) under HCPCS Code E0733?
  • What documents do I need to submit for reimbursement?
  • Do I need a prior authorization?

 

Step 2: Gather the required documents.

If your insurer does cover durable medical equipment under HCPCS Code E0733, then you’ll need to collect the documents you need to file a claim. These may include:

  • Letter of Medical Necessity – This is a letter written by your healthcare provider that explains why Cefaly is essential for your migraine treatment.
  • Insurance claim form – Most insurers have a standard claim form available on their website.
  • Copy of your Cefaly invoice – This is the receipt that serves as your proof of purchase.
  • HCPCS Code E0733 reference – Include this code in your claim submission.

 

Step 3: Submit your claim. 

  • Send your completed claim form and supporting documents to your insurance provider via mail, fax, or online portal, depending on their requirements.
  • Keep copies of everything for your records.

 

Step 4: Follow up.

  • Check with your insurer after 2-4 weeks to make sure they received your claim and ask  how long it will take to process.
  • If the insurer denies your claim, ask for a written explanation. You may want to consider appealing the decision with additional documentation.

 

Coverage and reimbursement for Cefaly depend on your individual insurance provider and plan, and are not guaranteed. If your insurer doesn’t cover Cefaly, we offer a few different payment options to make our neuromodulation device accessible to all migraine patients: 

  • If you have an HSA/FSA account, you can use it to purchase the Cefaly device and/or electrodes. (Both are approved HSA/FSA expenses.) 
  • We also offer flexible payment plans through Affirm and PayPal Credit — just select your preferred option at checkout.
  • Cefaly offers a 90-day money back guarantee, so that you can return the device if you’re not able to get insurance reimbursement or if you don’t see the results you want.

Coverage and reimbursement for Cefaly depend on your individual insurance provider and plan, and are not guaranteed.

If your health insurer refuses to pay your claim, you have the right to appeal. Insurers have to tell you why they’ve denied your claim, and they must let you know how you can dispute their decisions. You have two options:

  • Internal appeal: You can ask your insurance company to conduct a review of its decision. Learn more
  • External review: You can take your appeal to an independent third party for review. Learn more

Cefaly has been assigned HCPCS Code E0733. This is a code used when submitting healthcare claims to Medicare, Medicaid, and other health insurers. 

However, having an HCPCS code does not guarantee insurance coverage or reimbursement. This means that if you apply for coverage using Cefaly’s reimbursement code, you could receive a denial from your insurance plan.

Can’t find the answer?

Our team is here to answer your questions about Cefaly. Reach out to us!

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