RISK FREE 60-DAY MONEY BACK GUARANTEE: We stand behind the quality of CEFALY products, and hope you are happy with the device. CEFALY Technology SPRL offers a satisfaction guarantee on the CEFALY device. If you are not satisfied with the product you may return it within 60 calendar days of your product delivery date for a refund.
If you are considering a return because you are unhappy with the results, please understand that everyone responds to treatment differently. It may take a few weeks of consistent use, following the directions for use detailed in the user manual, before you feel an improvement. If you have any questions, CEFALY’s Customer Service team is happy to help.
If you still wish to return the product please follow the steps below:
Step 1: Pack it up
If returning a CEFALY device, package the following items inside a small box or shipping envelope:
The CEFALY device and all accessories, including storage case, instruction manual, power adapter & cable, and unopened Electrodes only.
If returning an Electrode pack, CEFALY only accepts unopened and unused Electrode packs. All three individual Electrodes must still be sealed within the clear packaging.
Step 2: Send it back
If sending your return via courier (UPS, FedEx, Purolator or DHL), please contact CEFALY Customer Service via email at firstname.lastname@example.org to receive a temporary alternate return address.
If sending your return via Canada Post, please mail to:
a. hartrodt Canada Ltd.
Attn: CEFALY RETURNS
5025 Orbitor Drive
Building One, Suite 200
Mississauga ON L4W 4Y5
This temporary change is due to COVID-19 restrictions.
Please note the following regarding your return:
To be eligible for a refund, the device and accessories must be in the same condition they were received and in the original packaging. We reserve the right to decline your return if any items have been damaged, modified, or have been in contact with any liquids. If there are any missing parts you will not receive a refund.
There is no restocking fee, but you are responsible for paying the return shipping.
We recommend the use of a delivery service that provides package tracking information.
Please allow 14 business day after we receive your return for your refund to post to your original payment account.
Call us at 1-844-475-7100 or email us at email@example.com.