{"id":775,"date":"2026-03-26T08:43:22","date_gmt":"2026-03-26T08:43:22","guid":{"rendered":"http:\/\/3.209.95.185\/?page_id=775"},"modified":"2026-04-20T13:30:01","modified_gmt":"2026-04-20T13:30:01","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.cefaly.com\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"775\" class=\"elementor elementor-775\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e136fba e-flex e-con-boxed e-con e-parent\" data-id=\"e136fba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79f8343 e-con e-atomic-element e-div-block-base e-79f8343-48ae6fa\" data-id=\"79f8343\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"79f8343\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e905f0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6e905f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cefaly<br \/><span style=\"font-weight: 600;\">Returns and Warranty<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f5250f e-flex e-con-boxed e-con e-parent\" data-id=\"0f5250f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t\t\t\t<p class=\"e-4988a2c-8bfdcf1 e-paragraph-base\" data-interaction-id=\"4988a2c\"  >\n\t\t\t\t\t\t\t\tWe want Cefaly to work for you.\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4136a20 e-flex e-con-boxed e-con e-parent\" data-id=\"4136a20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a16a75e e-con-full e-flex e-con e-child\" data-id=\"a16a75e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f47033 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5f47033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our 90-Day Guarantee<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ccc0fa e-con e-atomic-element e-div-block-base e-9ccc0fa-be06364\" data-id=\"9ccc0fa\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"9ccc0fa\">\n\t\t\t\t\t\t\t\t<span class=\"e-29262a4-081163a e-paragraph-base\" data-interaction-id=\"29262a4\"  >\n\t\t\t\t\t\t\t\tWe offer a satisfaction guarantee on Cefaly devices and products purchased from cefaly.com. If you\u2019re not satisfied with the product, you may return it\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"e-0dc16d5-6706c7a e-paragraph-base\" data-interaction-id=\"0dc16d5\"  >\n\t\t\t\t\t\t\t\t within 90 calendar days of your product delivery date.\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae72954 e-con-full e-flex e-con e-child\" data-id=\"ae72954\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-479d8ea elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"479d8ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Get One-on-One Help Using Your Cefaly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9657f e-con e-atomic-element e-div-block-base e-8f9657f-059ff61\" data-id=\"8f9657f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8f9657f\">\n\t\t\t\t\t\t\t\t<span class=\"e-d30d86a-ac601be e-paragraph-base\" data-interaction-id=\"d30d86a\"  >\n\t\t\t\t\t\t\t\tNot sure if you\u2019re using Cefaly correctly? Have questions about electrode placement or adjusting treatment intensity? Schedule a free call with a Cefaly Coach! We\u2019re available Monday through Friday, from 10 am to 7:30 pm ET.\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93de8e8 e-con e-atomic-element e-div-block-base e-93de8e8-35b2eac\" data-id=\"93de8e8\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"93de8e8\">\n\t\t\t\t<div class=\"elementor-element elementor-element-249c609 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"249c609\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"\/index.php\/meet-your-cefaly-coach\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book your coaching session<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17b7f17 e-con-full e-flex e-con e-child\" data-id=\"17b7f17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18cef2c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"18cef2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Before You Return Your Cefaly Device<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3ea7df e-con e-atomic-element e-div-block-base e-f3ea7df-1872a46\" data-id=\"f3ea7df\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f3ea7df\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dfec90 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8dfec90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>\u00a0<\/div><ul role=\"list\"><li><strong>Are you using the Acute treatment at the very earliest sign of a migraine attack?<\/strong> That\u2019s when it\u2019s most effective.<br \/><br \/><\/li><\/ul><ul role=\"list\"><li><strong>Are you using the Prevent mode every day?<\/strong> Allow two to three months of consistent use to see results.<br \/><br \/><\/li><\/ul><ul role=\"list\"><li><strong>Have you seen even a small improvement in your symptoms?<\/strong> This means you are responding to treatment. Keep using Prevent consistently, and you should experience less frequent migraine attacks.<br \/><br \/><\/li><\/ul><ul role=\"list\"><li><strong>Does the stimulation feel uncomfortable? <\/strong>Adjust the intensity so it\u2019s comfortable for you. The stimulation will slowly increase during the first 14 minutes of a session. When you feel a strong vibration or stimulation sensation that is not painful, press the device button once or tap STABILIZE in the app. Too strong? Press STOP in the app, or twist the device and pull it away from your forehead. Then, restart treatment.<br \/><br \/><\/li><\/ul><ul role=\"list\"><li><strong>Are you having trouble getting the device to stay on your forehead?<\/strong> Recline or lie down during treatment. Always wash and dry your forehead before attaching the electrode. If the electrode\u2019s not sticking well, get a new one.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d4184 e-con e-atomic-element e-div-block-base e-b4d4184-bd75b53\" data-id=\"b4d4184\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b4d4184\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1451931 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1451931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cefaly Troubleshooting <span style=\"font-weight: 600;\">Tips<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c26c6 e-con e-atomic-element e-div-block-base e-c8c26c6-45e408c\" data-id=\"c8c26c6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c8c26c6\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfd38dc e-con e-atomic-element e-div-block-base e-cfd38dc-451b374\" data-id=\"cfd38dc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"cfd38dc\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50c614c elementor-widget elementor-widget-video\" data-id=\"50c614c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"http:\/\/qa-cefaly-874374359.us-east-2.elb.amazonaws.com\/wp-content\/uploads\/2026\/04\/CEFALY_01-2C-If-It-Doesnt-Feel-Right-_16x9_V2.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d530b7f e-con e-atomic-element e-div-block-base e-d530b7f-e9d3dfa\" data-id=\"d530b7f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d530b7f\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0353c07 elementor-widget elementor-widget-video\" data-id=\"0353c07\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"http:\/\/qa-cefaly-874374359.us-east-2.elb.amazonaws.com\/wp-content\/uploads\/2026\/04\/CEFALY_02B-Troubleshooting_02-Sensitivity_16x9_V4.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ae72f e-con e-atomic-element e-div-block-base e-f0ae72f-39f2e1f\" data-id=\"f0ae72f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f0ae72f\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e351e17 elementor-widget elementor-widget-video\" data-id=\"e351e17\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"http:\/\/qa-cefaly-874374359.us-east-2.elb.amazonaws.com\/wp-content\/uploads\/2026\/04\/CEFALY_01-4B-Common-Fixes-That-Help-80-of-People_16x9_V2.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef17a0a e-con-full e-flex e-con e-child\" data-id=\"ef17a0a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0869e0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b0869e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>How to Return Your CEFALY Device<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2037c e-con e-atomic-element e-div-block-base e-bb2037c-2a35d5c\" data-id=\"bb2037c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"bb2037c\">\n\t\t\t\t\t\t\t\t<p class=\"e-2c5c7e5-f2a5c7b e-paragraph-base\" data-interaction-id=\"2c5c7e5\"  >\n\t\t\t\t\t\t\t\tStep 1: Contact Customer Service\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c6e92a e-con e-atomic-element e-div-block-base e-8c6e92a-d1b82b4\" data-id=\"8c6e92a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8c6e92a\">\n\t\t\t\t<div class=\"elementor-element elementor-element-669f17b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"669f17b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">To start the return process, contact us by phone or email:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13fffe6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"13fffe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul role=\"list\"><li><p data-pm-slice=\"1 1 []\">Email: <a class=\"ProsemirrorEditor-link\" href=\"mailto:info@cefaly.us\">info@cefaly.us<\/a><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b175de2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b175de2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul role=\"list\"><li><p data-pm-slice=\"1 1 []\">Phone: 1.844.475.7100<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b651de e-con e-atomic-element e-div-block-base e-8b651de-6087011\" data-id=\"8b651de\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8b651de\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0f0f22 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"f0f0f22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul role=\"list\"><li>Hours:<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a854577 elementor-widget__width-auto elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a854577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>9 am &#8211; 10 pm ET, Monday &#8211; Friday<br \/>10 am &#8211; 4 pm ET, Saturday &#8211; Sunday<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42dae0b e-con e-atomic-element e-div-block-base e-42dae0b-bb3dcea\" data-id=\"42dae0b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"42dae0b\">\n\t\t\t\t\t\t\t\t<p class=\"e-023811f-393d851 e-paragraph-base\" data-interaction-id=\"023811f\"  >\n\t\t\t\t\t\t\t\tStep 2: Pack it up\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d14ed0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5d14ed0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><strong>\u00a0<\/strong><\/div><ul role=\"list\"><li><span class=\"TextRun MacChromeBold SCXW35240197 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><strong><span class=\"NormalTextRun SCXW35240197 BCX0\">If returning a\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW35240197 BCX0\">Cefaly<\/span><\/strong><span class=\"NormalTextRun SCXW35240197 BCX0\"><strong>\u00a0device<\/strong>,<\/span><\/span><span class=\"TextRun SCXW35240197 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW35240197 BCX0\"> package the following items inside a small box or shipping envelope:<br \/><span class=\"TextRun SCXW45498240 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW45498240 BCX0\">The\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW45498240 BCX0\">Cefaly<\/span><span class=\"NormalTextRun SCXW45498240 BCX0\">\u00a0device and all accessories, including the zipper storage case, instruction manual, power adapter &amp; cable. Please be sure to include your order number with your return.<\/span><\/span><span class=\"EOP SCXW45498240 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><br \/><\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed3434f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ed3434f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>\u00a0<\/div><ul role=\"list\"><li><span class=\"TextRun MacChromeBold SCXW25940324 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25940324 BCX0\"><strong>If returning an electrode 3-pack<\/strong>,<\/span><\/span><span class=\"TextRun SCXW25940324 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25940324 BCX0\"> package the electrode kit\/packet inside a small box or shipping envelope.<br \/><span class=\"NormalTextRun SpellingErrorV2Themed SCXW146866779 BCX0\">Cefaly<\/span><span class=\"NormalTextRun SCXW146866779 BCX0\">\u00a0only accepts unopened and unused electrode kits\/packets. All three individual electrodes must still be sealed within the original clear cellophane bag.<\/span><br \/><\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08f941c e-con e-atomic-element e-div-block-base e-08f941c-3276d16\" data-id=\"08f941c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"08f941c\">\n\t\t\t\t\t\t\t\t<p class=\"e-b060fbd-399f5f1 e-paragraph-base\" data-interaction-id=\"b060fbd\"  >\n\t\t\t\t\t\t\t\tPlease note the following regarding your return\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd233c5 e-con e-atomic-element e-div-block-base e-dd233c5-087c1a4\" data-id=\"dd233c5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"dd233c5\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbd6a11 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fbd6a11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul role=\"list\"><li>To be eligible for a refund, the device and accessories must be in the same condition they were received and in the original packaging. We reserve the right to decline your return if any items have been damaged, modified, or have been in contact with any liquids. If there are any missing parts you will not receive a refund.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3d4054 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f3d4054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul role=\"list\"><li>There is no refund for your original outbound shipping fee. You will be refunded only for the items returned<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e07817a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e07817a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul role=\"list\"><li>Please allow 14 business days after we receive your return for your refund to post to your original payment account.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-064b98c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"064b98c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul role=\"list\"><li><p data-pm-slice=\"1 1 []\">To cancel your electrode subscription program, log into <a href=\"https:\/\/shopify.com\/97448984864\/account\">your Cefaly account.<\/a><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b304088 e-con e-atomic-element e-div-block-base e-b304088-bcb449c\" data-id=\"b304088\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b304088\">\n\t\t\t\t\t\t\t\t<p class=\"e-ee30067-565df5a e-paragraph-base\" data-interaction-id=\"ee30067\"  >\n\t\t\t\t\t\t\t\tNeed additional help?\n\t\t\t\t\t<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-f75b385 e-con e-atomic-element e-div-block-base e-f75b385-5f76ea8\" data-id=\"f75b385\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f75b385\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253cfec elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"253cfec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"\/index.php\/meet-your-cefaly-coach\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book your coaching session<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14c2659 e-con-full e-flex e-con e-child\" data-id=\"14c2659\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t\t<h2 \n\t\tdata-interaction-id=\"79e2cd3\" \n\t\tclass=\"e-79e2cd3-60d5936 e-heading-base\" \n\t\t \n\t\t\n\t>\n\t\n\t\t\tCEFALY 3-Year Limited Warranty\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-element elementor-element-96ca06c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"96ca06c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW141847879 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141847879 BCX0\">Your\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW141847879 BCX0\">Cefaly<\/span><span class=\"NormalTextRun SCXW141847879 BCX0\">\u00a0device is protected by a three (3) year limited warranty from the original date of purchase when\u00a0<\/span><span class=\"NormalTextRun SCXW141847879 BCX0\">purchased<\/span><span class=\"NormalTextRun SCXW141847879 BCX0\">\u00a0directly from www.cefaly.com. This limited warranty ensures your device is free of defects in manufacture and workmanship if used\u00a0<\/span><span class=\"NormalTextRun SCXW141847879 BCX0\">in accordance with<\/span><span class=\"NormalTextRun SCXW141847879 BCX0\"> the instructions provided. Electrodes, charging cables, and other accessories are excluded from this warranty. Please keep your invoice or sales receipt as your Proof of Purchase date.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d80d309 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d80d309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This limited warranty does not cover damage caused by misuse or abuse; accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; unauthorized repairs or modifications; improper use of electrical\/power supply; dropped product; malfunction or damage of an operating part from failure to provide manufacturer\u2019s recommended maintenance and storage; transportation damage; theft; neglect; vandalism; environmental conditions; loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of CEFALY Technology.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9191b31 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9191b31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: bold;\">These limited warranties are effective only if the product is purchased from <a href=\"http:\/\/www.cefaly.com\" data-wplink-edit=\"true\"><u>www.cefaly.com<\/u><\/a> or Cefaly US, Inc. and the product is only operated in the country in which the product is purchased. <\/span>A product that requires modifications or adoption to enable it to operate in any other country than the country for which it was designed, manufactured, approved and\/or authorized, or repair of products damaged by these modifications is not covered under this warranty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e7d244 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8e7d244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In no event shall CEFALY\u2019s liability with respect to any of the products furnished by the company exceed the charges paid by the Customer to CEFALY for such product(s). Customer\u2019s sole remedy for any defective product or any other breach of performance shall be the repair or replacement of any defective product furnished by CEFALY. IT IS EXPRESSLY UNDERSTOOD BY CUSTOMER THAT THE FOREGOING REMEDY IS CUSTOMER\u2019S EXCLUSIVE AND SOLE REMEDY. EXCEPT AS SPECIFICALLY PROVIDED ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. IN NO EVENT SHALL CEFALY BE LIABLE UNDER ANY THEORY OF LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-689120f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"689120f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Need to file a warranty claim or get help with your device?<br \/>If you&#8217;re having an issue with your Cefaly device and you think it might need to be replaced, <a href=\"\/index.php\/contact-us\/\"><u>contact us<\/u><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c76e0c2 e-con-full e-flex e-con e-child\" data-id=\"c76e0c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t\t<h2 \n\t\tdata-interaction-id=\"e909944\" \n\t\tclass=\"e-e909944-e7b4804 e-heading-base\" \n\t\t \n\t\t\n\t>\n\t\n\t\t\tJust purchased CEFALY?\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9cd3c8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e9cd3c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Registering your new device allows our customer service team to better help you in the event you need technical support or warranty service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d95f188 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"d95f188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/cefaly-store.myshopify.com\/pages\/product-registration\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register Your Device<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CefalyReturns and Warranty We want Cefaly to work for you. Our 90-Day Guarantee We offer a satisfaction guarantee on Cefaly devices and products purchased from cefaly.com. If you\u2019re not satisfied with the product, you may return it within 90 calendar days of your product delivery date. Get One-on-One Help Using Your Cefaly Not sure if [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-775","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy - CEFALY-WordPress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cefaly.com\/index.php\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - CEFALY-WordPress\" \/>\n<meta property=\"og:description\" content=\"CefalyReturns and Warranty We want Cefaly to work for you. Our 90-Day Guarantee We offer a satisfaction guarantee on Cefaly devices and products purchased from cefaly.com. If you\u2019re not satisfied with the product, you may return it within 90 calendar days of your product delivery date. 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