Avis de confidentialité

CEFALY Technology sprl attaches great importance to the protection of your privacy.
This Privacy Notice provides you with detailed information regarding the protection of your personal information by CEFALY Technology sprl, whose registered office is located at Rue Louis Plescia, 34- 4102 Seraing, Belgium.

We are responsible for the collection, use, and disclosure of your personal information in the course of our activities. The purpose of this Privacy Notice is to inform you of the personal information that we collect, how it is used and disclosed, and your rights related to this information and how to exercise them. We do not sell or rent your personal information to third parties.

1. What personal information do we collect, use, and disclose? 
As part of our sales activities, we may collect and use personal information. This information is limited to what is necessary for the realization of our commercial activities.

The following personal information is collected:

  • Identification (for example: last name, first name)
  • Contact (for example: physical and electronic address, phone number)
  • Interactions between you and our different services and supports.


2. Why do we use your personal information?
The main purpose of our information processing is to allow you to make a purchase through our website. We use your information to organize the delivery of products, respond to requests for after-sales service, manage rentals, and any other requests related to the sale.

If you agree, we may occasionally use your information to provide you with information about our products and services (for example, launching a new product). This processing is based on our legitimate interest.

As a manufacturer of medical devices, we are required to carry out safety and efficacy studies on our products. Those post-market studies (retrospective clinical study, analysis of epidemiological data, cost-efficacy and safety studies) are carried out according to the principle of legitimate interest. Your information may be used to contact you to determine if you are interested in participating in one of these studies. In this case, we will ask for your consent prior to the use of your personal information.

3. With whom do we share your information?
The controller is CEFALY Technology. As part of our management, the information may nevertheless be disclosed to third parties, which offer the necessary guarantees of security and confidentiality for purposes such as data storage. This may involve the storage or processing of personal information outside of Canada and local privacy laws may differ from those that apply in Canada.  

Personal information may also be disclosed to comply with applicable legal requirements including where necessary to report an adverse event to a regulatory authority such as Health Canada.

We may also share your information with transport or delivery companies.

When we conduct post-market studies, information analysis companies may receive your information.

4. How long do we keep your personal information?
We keep your personal information for as long as necessary to comply with applicable legal and regulatory provisions, while taking into account operational constraints such as a good quality customer service.

On this basis, your personal information is kept for 10 years after the purchase of our products.

5. What are your rights and how can you exercise them? 
According to applicable laws, you have several rights about your personal information, which are:

  • The right of access: you can obtain information about the processing of your personal information, as well as a copy of this information.
  • The right to rectification: if you are thinking that your personal information is not correct, or incomplete, you can require the modification of this information.
  • The right to withdraw your consent: if you have given your consent to the processing of your personal information, you have the right to withdraw this consent at any time.

You can exercise the rights listed above by contacting us by e-mail at privacy@cefaly.com or by writing at the address noted above. We will answer you as soon as possible.  

6. How do we protect your information?
We always use encryption technologies that are recognized as industry standards in the IT sector when we transfer or receive your information on our website. Your information may be stored or processed by a third party who has entered into an agreement with us that requires them to observe this Privacy Notice.

7. What should you know about third-party services?

On our website, we use tools developed by third parties. These third parties may place cookies or other Web tags on your browser for targeted advertising purposes. Those services may automatically record your browsing activities when you visit our website (IP address, cookies, activities on our website). This is the case for example of Google Analytics, Facebook, AddThis, AdRoll, Perfect Audience.

If you do not wish to be the object of targeted advertising (opt out), the following site allows you to regulate your advertising preferences: www.aboutads.info.

You may also adjust the parameters of your browser to delete or prevent the placement cookies.

8. Who to contact in case of questions or complaints?
You can contact our privacy officer at privacy@cefaly.com or by writing at the address noted above.

Last update: December 9, 2019